Support

Contact the Nuvo team

Email hello@wibiz.ai

Include your shop name, account email, the page you were using, what you expected and what happened. Include the time and any error message. Remove customer details, payment information and unrelated records from screenshots. Never send passwords or sign-in codes.

Signing in

Open sign in and enter the email used for your account. Check your inbox and spam folder, then use the latest sign-in email. If a passkey is unavailable on this device, use email sign-in. Contact support if you cannot access your account.

A bill or voice note was read incorrectly

Review the original alongside the extracted details. Correct the draft before saving. If automatic reading is unavailable, keep the original and use manual entry. If the screen says a submission is still processing, follow its retry instruction rather than posting the same expense again.

A saved number looks wrong

Check the business date, outlet, currency and original record. A missing record or an unentered sales day can change a summary. Purchases-to-sales ratios are spending measures, not actual ingredients consumed or profit. Before retrying a save, check the history for an existing record.

Subscription or privacy request

For billing, cancellation, refunds or package access, include the account email and shop name in your message. For access, correction or deletion of personal data, read the privacy notice and use the subject “Nuvo privacy”. Our team may need to verify that you are authorised to make the request.