Cancellation and refunds

Your subscription

Nuvo is provided by DIGITAL BENEFITS PTE. LTD., trading as WiBiz, UEN 201735371H. Review the plan, price, currency, billing interval, applicable tax and renewal date shown before you pay. There is no free trial. The sample workspace contains fictional records for demonstration.

Cancel renewal at any time

You can cancel renewal through your workspace billing settings or by contacting support. Cancellation stops future renewal and keeps the access you have already paid for until the displayed paid-through date. Check the cancellation confirmation and effective date. Cancelling renewal does not delete your business records.

Monthly subscriptions

Monthly subscription payments are not refunded for a change of mind or unused time. You keep paid access until the end of the paid period when you cancel renewal. This rule does not exclude the billing corrections or legal remedies described below.

If an annual subscription is offered

Annual billing is not currently offered. If it becomes available, you may cancel renewal and retain access until the end of the paid annual term, or request an early end with a prorated refund for the unused paid period. An early-end refund ends paid access at the confirmed effective time. These are different choices: cancelling renewal alone keeps your paid access and does not request an early refund.

The unused-period refund is based on the annual subscription amount actually paid and the unused portion of that paid term, with applicable tax adjustments and previous refunds taken into account. We do not reprice the used period at a higher monthly list price. The proposed refund and access end time must be confirmed before an early end is completed.

If a renewal payment fails

A previously paid subscription has a seven-day renewal grace period from the renewal due time while you update payment. An initial failed checkout does not start a free grace period. If renewal remains unpaid when grace ends, paid actions stop. Authorised read and export access remain available under the records policy; a failed payment does not itself delete records.

Incorrect charges and your rights

Contact us about a duplicate, incorrect or unauthorised charge, or a service that was not supplied as agreed. We review the payment and relevant service records before confirming the appropriate correction or remedy. Nothing in this policy excludes rights or remedies that applicable law does not allow us to exclude.

Request help or a refund

Email hello@wibiz.ai with the account email, shop name, payment date, invoice reference if available, and what you want corrected. Our team verifies that you are authorised to make the request. Do not send full payment-card details, passwords or sign-in links. We confirm the outcome and any action still required. An approved refund is returned through the original payment method where supported; arrival depends on the payment provider and bank.

Business records and privacy

Download the records your business needs before closing the workspace. Cancellation, a refund and a verified data-deletion request are separate actions. Read the privacy notice for the records boundary and the terms of use for the rest of the service terms.